Overview

This position is available in Querétaro & Las FuentesRecruiter: Alma MartinezPOSITION SUMMARY STATEMENT:

Position required to fulfill with Regional Training and Learning needs. New Hire Onboarding process and Multiskill migration. Continuous Education and Learning Solutions provider.

DETAILED RESPONSIBILITIES/DUTIES:

• Train Member Services staff (Americas), providing in-depth knowledge and working tools to effectively handle Member/Customer call requests.
• Responsible in ensuring that Member Services department staff is provided all information and any updates to be able to assists our Customers and Members effectively.
• Develop training material, knowledge base maintenance, agendas recurrent review and maintenance.
• Interpret/clarify all Member Rules of Conduct, Member Application, and other Herbalife-published information.
• Training reports fulfillment (Dashboard, Activity Log, Training Planner, Kirk Patrick Methodology)
• This person will be assigned special projects as needed, i.e. UAT, research, SKU testing, attend meeting, and/or assist with answering calls.

Job Qualifications

Qualifications:

• Ability to manage multiple projects and manage admin work.
• Strong communication skills (verbal and written).
• Bilingual Level C1-C2 (Required)
• Strong leadership skills.
• Commitment and flexibility.
• Intermediate Microsoft Office (Excel, PowerPoint, Forms, Word).
• Ability to solve problems, meet deadlines under general supervision.
• Ability to think strategically, analyze data and develop innovative solutions

Internal Candidates only:

• 90 QA Score in the last 3 months.
• Expert in Sales and Marketing Plan.

Skills (required):

• Developed facilitation and presentation skills
• Microsoft Office proficient level
• Videoconferencing tools usage - proficient level

Experience (Preferred):

• Training Experience within Call Center Industry
• Learning and Development experience
• Instructional Design certification

Education Required

• Bachelor's degree