We are looking for a mid-level Technical Writer to produce high-quality documentation that contributes to the overall success of our product. The candidate will work collaboratively with developers, quality engineers, product managers, and usability experts to make the products easier to use.? 

Responsibilities? 

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications? 

• Bachelor's degree in a relevant technical IT field 
• 2-4 years of industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Firm understanding of the systems development life cycle (SDLC)
• Previous experience writing documentation and procedural materials for multiple audiences (user manuals mainly)
• Excellent written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: help refine content and diagrams for technical support content
• Experience using Visio, WordPress, or other tools to create documentation
• Exceptional analytical and conceptual thinking skills

Preferred Qualifications? 

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Previous software development experience