Diploma/Certificate or Bachelor's degree in computer science or equivalent.

English fluency required. Require B2 or Above

Knowledge of ITSM disciplines and frameworks, specifically ITIL, is expected

Uses established standards, agreed-upon methods, requirements, precedents, and technical judgment to deliver on a range of assignments related to Change Management Operations.

Supports the daily operation of Change Management operations to ensure good execution and compliance and identifies any non-compliance concerns.

Applies working conceptual and practical knowledge in a technical discipline, understands standards, and mitigates issues and deviations from these standards.

Gathers information and requirements to solve problems and tests solutions to ensure they meet the required standards.

Provides input into the Enterprise Change Advisory Board to understand and support the enterprise view of Change Impact across the organization.

Provides input, documents requirements, and supports the design and delivery of both training programs and process improvement initiatives.

Acts as initial triage and provides 1:1 user support to Change Management users. This includes troubleshooting issues, answering queries, and guiding users through processes, features and functionalities of ITSM tools.

Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

Champions a high-performance environment and contributes to an inclusive work environment.

Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Technical Skills

ServiceNow experience- 1-5 years or more. Speciifically around using the Change Management module.

Office 365-Word, Excel, Powerpoint, OneNote.

Reporting experience a plus.

Power BI experience a plus.