Job Title: NOC Engineer

Experience: 3+ Years

Location: Mexico

Engagement Type: Full-Time/contractual, Fully Remote

Note: Equipment shall be provided by TFT

Job Description:

We are looking for a highly motivated and detail-oriented NOC Engineer to join our technical operations team. The ideal candidate will have strong experience with Linux systems, cloud platforms, and network troubleshooting, and be comfortable managing incidents across a wide variety of tools and technologies in a high-availability environment.

Key Responsibilities:

• Monitor and ensure the availability, reliability, and performance of infrastructure and services

• Troubleshoot incidents across platforms and escalate to the appropriate teams or vendors as required

• Use tools such as CloudWatch, Datadog, Zabbix, Opsgenie, PRTG, and MRTG for alerting and incident response

• Perform basic Linux administration and use system commands (e.g., ping, traceroute, df, ls, grep, ps, top, cat, sort, awk) for diagnostics

• Coordinate with vendors (e.g., Juniper, Cisco, Extreme, Huawei) for issue resolution

• Manage cloud infrastructure components on AWS, including EC2, Aurora, ElastiCache, CloudWatch, OpenSearch, and Support Case Management

• Operate within virtualized environments such as QEMU, KVM, Proxmox, VMware, and AWS EC2

• Manage support workflows and knowledge documentation through Jira, Confluence, Microsoft Teams, and Rundeck

• Open and manage remote hands tickets for hardware replacements, server upgrades, and physical interventions in data centers such as Equinix, CoreSite, and Cirion

• Good experience working with CPU, RAM, Storage, Processes

• Support patch management and security monitoring using tools like Crowdstrike

Requirements:

• Proficiency in Linux system administration (RHEL, CentOS, Ubuntu) and basic Windows Server knowledge

• Strong familiarity with network troubleshooting tools and methodologies

• Experience with cloud platforms, particularly Amazon Web Services (AWS)

• Knowledge of monitoring and incident management tools: CloudWatch, Grafana, Datadog, Zabbix, Opsgenie, etc.

• Hands-on experience with virtualization and hosting platforms such as QEMU, KVM, Proxmox, and VMware

• Familiarity with web and app stacks like NGINX, Apache, PHP, Python, and Perl

• Exposure to relational databases: MySQL, PostgreSQL, Microsoft SQL Server

• Experience coordinating with network hardware vendors and managing escalations

• Experience working with datacenter operations and remote hands procedures

• Exposure to security platforms such as Crowdstrike and patch management systems

Soft Skills:

• Excellent problem-solving and troubleshooting skills

• Strong communication skills (written and verbal)

• Ability to prioritize and manage multiple tasks in a fast-paced environment

• Experience working in a global or distributed technical support team