Qual Project Coordinator

Our Vision

P\S\L Group is a global organisation dedicated to putting information at the service of medicine. The companies and people of the P\S\L Group aim to improve medical care by serving those who need it, those who provide it and those who seek to improve it.

To this end, we want our information and education services to contribute to the goals we share with our clinicians, clients and supporters, namely: to accelerate the advancement of medicine and help people enjoy better, longer lives.

Purpose

Our key contribution to society is to help clinicians and those who support them provide state-of-the-art medical care.

Our primary business purpose is to help clients and supporters increase the effectiveness of activities pertaining to scientific communication, medical education and the maintenance of clinician audience intimacy.

Position Summary

The Qual Project Coordinator is responsible for successfully scheduling and communicating with healthcare professionals for pharmaceutical qualitative market research interviews. And, supporting the team in related areas for successful qualitative market research interview completion.

Key Responsibilities

• Active involvement in project set-up and briefing with internal team on study specific details
• Scheduling healthcare professionals for market research interviews using a combination of an online calendar system, email, phone, and text message
• Following up with healthcare professionals as needed for reminders, rescreening, pre-calls, and list calling
• Conducting research by googling and providing that information to the internal team via google sheets and/or email
• Setup and technology support during market research interviews with Zoom, Google Meet or other platforms
• Providing feedback on technical issues or language/communication issues that occur during calls
• Providing recordings of interviews to the project team

Key Skills, Knowledge & Professional Education

• Bachelor's degree in English, writing, marketing, administration, communication, social science, psychology or a related field preferred
• Experience in project coordination, administrative assistance, qualitative research, market research, phone recruitment, or related areas preferred

Communication skills

• Excellent Fluency in English (reading, writing and speaking)
• Ability to communicate with internal project team by phone, email, and/or chat to determine timeline, specific needs of each project, providing daily feedback, and recommendations on project processes
• Ability to communicate and schedule/reschedule/cancel doctors, nurses, and other health professionals by phone, email, and text message
• Ability to effectively use positive and appropriate grammar and tone including but not limited to rescreening, reminder calls, pre-calls, dialing through a list
• Highly detail oriented, ability to send individualized links (without error) to healthcare professionals, ability to work on multiple projects simultaneously, and excellent time management skills
• Ability to work independently
• Highly organized with the ability to prioritize effectively
• True team player
• Ability to work under pressure and shift focus when project specifications change

Technical Skills

• Working knowledge of Google Suite of products including: Gmail, Google Sheets, and Calendar
• Ability to master new technologies/software including but not limited to GoToMeeting, Zoom, and Calendly and provide feedback/recommendations on use of technology
• Setup new calendar in the system for each project, coordinating shared schedules when appropriate
• Updating moderator google grids when interview schedules
• In Gmail, ability to learn how to set up “forwarding and imap features” and templates
• Ability to use phone based app for scheduling including texting
• Ability to follow up with healthcare professionals to collect pre-work and signed consent forms
• Provide technical support to healthcare professionals before and during calls and provide feedback to internal team on technical issues or language/communication issues that occur during a call
• Proficient in basic math skills to determine quotas