The PC Support Administrator is responsible for internal users IT support, maintain digital workplace environment operational and manage IT assets, network access and hardware /software provisioning for employees, contractors and third parties according to security policies.

Requirements

TASKS & RESPONSABILITIES
• Provide IT support to internal users
• Manage company network accesses and Active Directory according to security policies
• Manage new starters and leavers IT process
• Installs, adapts workstations to the user, operates the connections of the network elements.
• Integrates smartphones and tablets and communication systems into the company's information system.
• Integrates, operates and supports office copiers and printing systems
• Setup, operates and supports meeting rooms communication solutions
• Collaborate with Site Managers to setup, operate and support physical security systems (door access control and video surveillance)
• Diagnoses an anomaly, remedy problems by an internal or subcontracted intervention, apply the preventive maintenance plan.
• Detects and removes viruses, ensures the backup of computer data.
• Handling of security alerts (phishing, identity)
• Keeps the inventory of the hardware and software up to date, managing hardware stock and licenses availability.
• Manage IT Purchasing process for on time supply of IT equipment and software
• Participates in the deployment of the company's messaging and collaborative system and trains users as required.
• Assists remotely or on site, in order to solve user's incidents (hardware or software) as soon as possible, within agreed SLAs.
• Keep a permanent technological watch on workplace digital environment.
• Automate daily tasks such as system or software installations, security updates
• Monitor and manage technical alerts, ensuring proper escalation as needed
• Write technical and support documentation
• Apply and enforce security policies
• Participate in Workplace project
• Support Operations Team in project

PROFILE REQUIRED

Must have
• Professional English.
• Expertise in :
• Windows Professional, iOS, Android
• Active Directory and Azure AD
• Office 365
• Knowledge in :
• Windows server and powershell
• Networking
• Supplier management
• "Team Player" attitude
• Knowledge of various IT and business functions
• Great interpersonal, problem-solving, analytical, and research skills.

Nice-to-have
• Knowledge in MacOS
• Experience in automotive or industrial business.
• Capacity to work with an agile methodology.
• Professional French or German or Chinese.

Skills & Abilities
• Solid Windows technical background.
• Service oriented approach
• Knowledge of basics ITIL, project management methodologies
• Knowledge of basics of IT security and networking
• Good written and verbal communication skills
• Innovative thinking
• "Can do" attitude
• IT Suppliers management experience