Looking for Japanese, English, Spanish Trilingual or Bilingual Help Desk Analysts

Title: IT Helpdesk Analyst

Description:

This position will support IT operations for a major media/entertainment company. This position will be long term.

• Experience: 1 - 3 yrs
• Enterprise experience is preferable (experience supporting larger organizations)
• Help desk/call center experience (must have)
• Great Customer Service / Phone Skills
• New Device Setups or Refresh
• Providing troubleshooting for Windows and Mac OS, and network connectivity issues
• Dell and MAC hardware
• Troubleshooting Level 1 and Level 2 issues

Skills Required:

• OS – intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
• Networking (basic to advanced TCP/IP troubleshooting, connecting machines to the network)
• Experience performing Device Setup and Imaging.
• ServiceNow
• Working directly with end users to configure their laptops to their preferred settings.
• Application Support (O365 suite – Outlook, Adobe)
• Bomgar or similar tools for Remote support.
• Active Directory
• Troubleshooting Level 1 and Level 2 support issues
• English Advanced Level
• Japanese Advanced level