Job Summary:

The Analyst is responsible for the mining and analysis of data related to the flow of customer orders through SAP

Identifies issues, subsequent root causes, and provide recommendations to improve our ability to meet the customer's requested delivery date.

Seeks to improve Teams overall Customer Satisfaction levels through identification of trends, root cause issues, and improvement opportunities.

Provides reporting and process expertise to the teams Order Management Representatives.

Provides reporting capabilities to the appropriate team and team manager in support of operations, customer needs, program support, and on an adhoc basis.

Role Responsibilities:

Interpret order and customer trends to provide new and valuable insights for the broader organization.

• Monitor customer orders against specific customer programs utilizing analytical tools such as Power BI, Tableau, Excel, etc

• Prepare reports used to demonstrate adherence to program requirements

• Build and maintain effective relationships with Logistics and Customer Service Team Members, as well as Sales, Marketing, Finance, Etc.
• Communicate in a positive manner with all groups to ensure positive win-win relationships.
• Manage the development of Customer Service reports to communicate with Customer Service Management.

Minimum Required Skills/Experience:

• Minimum of either: 1 year experience in Business / Finance Analytics or related position, or bachelors' degree in data analytics, finance, or similar

· Computer skills including data entry, PC, Windows, database, and spreadsheet.

· Demonstrated knowledge of Analytics tools such as Power BI, Excel (macros experience) Alteryx or Tableau to combine disparate data sets to generate new insights about the business.

· Interpersonal communication skills, relationship management, and collaboration skills.

· Demonstrated knowledge of customer operations and customer requirements.

· Strong oral and written communication skills.

· Experience interpreting data and providing actionable recommendations based on that data. Ideally, some experience implementing change based on these discoveries.

· Ability to mine / verify information when it is not easily accessible or reliable.

This may be demonstrated by trying to get information a different way when “option A” proves unfruitful.

Education:

• BS / BA degree or equivalent