Who we are:

Excis is a global IT service company and excels in cross-border IT services. The Excis multilingual global service desk provides outsourcing services to enterprises and medium sized businesses in 150+ countries.

In addition to world-class ITIL based helpdesk services Excis can also offer onsite support in every city worldwide!

We are looking for a:

Dispatch ((per ticket) per day

Must have fluent English and Spanish.

Job Description Dispatch (per ticket) per day

This is a ticket-dispatch-based operation, meaning one ticket will be created per activity, mentioning the date and time and when the activity will take place. The purpose is to support client's environment and help customers find solutions to their technical issues as well as monitoring network, PCs, and peripherals.

With availability to match night windows, out of office hours and incidents (P2 and P1 events).

Key responsibilities:

1. · Provide onsite and desk side support services to End Users.
2. · Troubleshoot PC related problems at the direction of the client level 2 or SPOC.
3. · Complete Service Events and requests within SLA in pressurized environment.
4. · Build, configure and troubleshoot Install “Gold”/Or instructed image on Customer PC and laptop applications and hardware components.
5. · Ensure Service Events are updated on a daily basis.
6. · Support meeting room environment and video conferencing.
7. · Support printers, scanners, and other peripherals.
8. · Support mobile devices, such as iPads, iPhones and Android devices.
9. · End User Data backup and restoration when required in the course of a Service Event.

Behavioral skills required:

1. · Individual must have good customer facing skills and be well presented.
2. · Demonstrates independent and pro-active thinking.
3. · Builds effective relationships both within the team and across the business and Professional Services
4. · Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
5. · Must be able to work alone and unsupervised, taking the initiative when necessary.
6. · Must be organized and prioritize work appropriately.

Technical skills & Experience required:

1. · Must have experience of using a Call Logging system.
2. · Must have good working knowledge of Windows 7/10 and related Office applications.
3. · Support experience of MACs would be beneficial.
4. · Knowledge of mobile devices, in particular Androids and iPhones.
5. · Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
6. · Familiarity with Microsoft PATCH MANAGEMENT.
7. · Ability to replace defective parts, as identified by the client

Soft Skills & Appearance:

1. · Exceptional customer facing skills
2. · Able to communicate clearly and effectively both with the client
3. · Logical and analytical approach to work
4. · Accurate record keeping
5. · Able to work unsupervised
6. · Good timekeeper
7. · Intense focus on quality work
8. · Productive and Efficient
9. · Able to operate within customer standard operating procedures
10. · Able to maintain professional demeanor under stress
11. · To be at all times appropriately dressed for the Customer environment
12. · Good standards of grooming and personal hygiene

Candidates must have proven work experience in the following:

• Active Directory
• Domain
• Reimage
• Bitlocker
• BSOD
• VPN
• Driver installations
• Windows updates
• Office 365 issues

In return we offer you:

• Direct contract with Excis
• Opportunity to grow
• Attractive salary

Be part of our company and be part of a profession with constant challenges and grow!