Summary:

The End User Computing Specialist manages and oversees day-to-day operation and effectiveness of End User programs and initiatives. Coordinate the provision end user tools required for end users to ensure de operation continuity. Manages and leads development, implementation, and enforcement of organization-wide End User Computing standards, baselines, and procedures in compliance with policy and ensuring the business continuity. Supporting users within IS/IT and act as the first level support for organizational personal computer problems in a timely, effective.1.Maintain the functionality and operation of End User Computing services to ensure the availability and continuity of operation of the business.

Main Activities:

• Ensure the timely and effective attention to users requirements and requests from all areas.
• Follow up of problems, root cause analysis and resolution for the incidents in the NMEX End User Computers.
• Promotes and follows the creation, execution and operation of improvement projects for end user services that improves and support the operation of the business.
• Supervise and follow up for End User Computing providers and key suppliers to ensure SLA's and adequate delivery of the services.
• Manage and coordinate the NRBS End User services to ensure the operation and correct working of all end users operation.
• Establishes end user necessities and requirements, as well as service monitoring practices for all platforms across the enterprise.
• Assist with onboarding of new users
• Maintain inventory of all equipment, software and software licenses
• Document internal procedures
• Report issues to the helpdesk for escalation
• Effectively collect information and understand issues users are experiencing and perform diagnostic procedures to isolate and resolve issues
• Coordinate and execute workstation relocation requests"
• Escalate to appropriate support specialists or support groups on unresolved issues
• Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution
• Work with other support groups in assisting in the resolution of incidents or maintenance activities"
• Escalate hardware repairs to third party providers as needed
• Maintains accuracy/control in the asset database of deployed assets, recording/updating as needed"
• Procurement process, payment control and contract and delivery management of end user tools

Profile:

• Bachellor's Degree in Computer Science or related
• Desirable Certifications: SCRUM, Agile, ITIL, COBIT
• Advanced English Level
• Hybrid Job in CDMX, willing to commute to HQ building

-Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Aguascalientes Aguascalientes Mexico