Customer Service Representative

Education: Undergraduate/ Graduate from a from a Government recognized university

Experience: 6-12 months experience in Call handling at Call Centre, preferrably from property management, real estate or similar industry

Skills Required:

• Good communication in the applicable language/s (English & Spanish)

- Spoken skills & written skills

• Willing to work 24x7

• Customer service skills

• Technical proficiency in MS office products required (Excel, Word, etc.)

Roles & Responsibilities:

• Answer inbound calls from the resident service line to assist in answering questions about resident lockout, email change, late fee processing, card dispute, charge reversal and general concerns / issues

• Enter and ensure accurate information is input into resident collection system (i.e. phone number, email, proper spelling of resident names).

• Diffuse and calm residents that may have isolated incidents that need immediate attention to provide the highest quality of customer service.

• Process renewals when received. Enter all relevant data into Yardi; record any concession amounts if applicable due to a renewal promotion, record daily log for tracking of Tenant Ledger Adjustments (“TLAs”) as they pertain to rent adjustments, credits, and concessions.

This job is in hybrid model (3 days at the office + 2 days from home).

Benefits:

• Monthly base salary $17K
• Christmas Bonus 30 days
• Medical expenses
• Dental expenses
• Vision medical expenses
• Life Insurance
• Food Bouchers $1000