• Lead and support the transformation process of the services area
• Payroll administration

Sobre nuestro cliente

Swedish multinational corporation that manufactures household appliances

Descripción

Main responsibilities are:

TRANSFORMATION

• Supports the implementation/refining of People Services and Solutions organization in Mexico.
• Tasks include mapping, scope analysis, desktop procedures, roles transition, and recruitment for new positions.
• Crucial role in configuring new systems and tools like Workday and HR Service Now.
• Ensures PS&S organization is fully equipped and ready for the new environment.
• Responsible for stabilizing the new organizational set-up and Workday usage in Mexico.

SERVICE DELIVERY

• Accountable for excellent customer-oriented services and adherence to Service Level Agreements (SLA).
• Also adopts a partnering approach to business needs.
• Continuous performance management and implementation of corrective actions.
• Ensures policies, guidelines, and processes support service delivery objectives.
• Drives process excellence through internal and external analysis.

SERVICE RELATIONSHIP

• Establishes and maintains key client relationships at the country level.
• Coordinates service performance reviews with internal clients.
• Responsible for customer satisfaction measurement processes.

TEAM MANAGEMENT

• Effective communication at all organizational levels.
• Builds and develops a high-performing PS&S Team.
• Drives individuals through significant change processes.
• Ensures compliance with facility, time attendance, and legal requirements.
• Contributes to PS&S forecasts, plans, and budgets.

CONTINUOUS IMPROVEMENT & QUALITY ASSURANCE

• Ensures Team CI targets and objectives are met.
• Promotes continuous improvement and focuses on quality and compliance.
• Identifies and supports the implementation of improvement opportunities.

KNOWLEDGE MANAGEMENT

• Ensures consistent documentation, storage, and updating of all processes and procedures.
• Integrates a knowledge management mentality into PS&S.

Perfil buscado

Candidate's profile:

• Min 2 years' leadership expertise on autonomous positions requiring service delivery in area of People Data, Time and attendance and in-house Payroll in multinational company (production environment will be a plus)
• University/Business School or equivalent
• Very good understanding of entire Employee Lifecycle processes for white and blue collars environment
• Experience in execution of payroll processes (in-house and/or outsourced payroll model)
• Knowledge of labor law, social security, and social law for Mexico
• Expertise in application of various HR tools (Case Management, HR Portals, Chatbot, Knowledge Management tools, Digital signature tools, E-archiving tools)
• Knowledge of Workday or equivalent tools
• Knowledge of Payroll System (TRESS) will be a plus.
• Fluent English

Qué Ofrecemos

• Christmas bonus
• Savings fund: 8% first year, increasing to 10% thereafter
• Food vouchers
• Weekly attendance bonus
• Life insurance
• Major medical expense insurance
• 5 personal days per year
• Annual bonus of 10-20%

Contacto

Marisela Duron

Ingresar referencia para vacante

JN-022024-6344019