Who we are:

Apex Systems is a leading professional services organization focused on providing solutions with real business value. We provide a customer-focused approach to building authentic partnerships with our clients.

What we look for:

We are looking for a Safety Investigator who will be responsible for investigating graphic and highly inappropriate content, reporting and reconciliation of disputes as well as minimizing risk and user exposure is essential in this position. Investigators are expected to complete inquiries in a timely and precise manner.

Our team members are proactive, motivated, organized, and possess a global perspective - and able to work well in a fast paced, team-oriented environment. We are directly responsible for making the internet safer, protecting free speech and defending our users. In this role, you will have direct exposure to highly graphic content and will need to help define and implement operational solutions to emerging threats.

Responsibilities:

• Research and resolve all issues related to graphic material.
• Effectively identify problems and issues by performing relevant research using the appropriate tools.
• Able to manage internal escalations received disputes and escalate to law enforcement as necessary.
• Address site violations in a timely manner written correspondence.
• Maintain and promote a positive attitude while meeting productivity goals.

Qualifications:

• Ability to handle large amounts of user generated content
• Able to deal with sensitive situations and malicious content online (text, images, video)
• Ability to be objective instead of subjective
• Capable of being emotionally resilient
• Critical thinking and investigative skills
• Ability to adapt to on-the-fly situations and process changes
• Demonstrated capacity for critical thinking and analysis. Strong attention to detail
• Familiarity with Internet policy and regulatory environments.
• Passion for keeping our users safe while protecting free speech
• Strong written and spoken communications skills.
• Ability to work flexibly and to exercise good judgement in a high-pressure environment

Nice to have:

• Support Ticketing System Experience (Service Now, JIRA, etc.)