We Could Use Someone Like You in Our Crew.

ModSquad has struck a chord with one of the world's most beloved music streaming platforms, and we're searching for friendly, tech-savvy Customer Support rockstars to join our remote dream team.

For this gig, we're looking for empathetic problem-solvers who are ready to tune into the needs of customers and deliver an experience that hits all the right notes.

Your Role on the Setlist:
You'll be the go-to guide for music lovers around the globe - resolving issues, answering questions, and keeping the rhythm going via inbound chat messages in both Spanish and English. Whether it's helping someone find their next favorite artist or fixing a glitch in their groove, you'll be at the heart of their listening experience.

Orientation & Production Hours (All in Pacific Time):

Orientation:

• 8 weeks, 40 hours/week
  
  • Phase 1: 4 weeks, 4 AM - 1 PM
  • Phase 2: 4 weeks, schedule-your-own adventure (during production hours)

Production Hours:

• Daily: Midnight - 8 AM & Noon - Midnight

(Psst! Need to sync the time with your zone? WorldTimeBuddy makes it easy - just use "Sacramento, California" as your first location.)

Project Commitments:

• 25 hours/week
• At least 12 hours over the weekend (Saturday and/or Sunday)
• 180 days (as needed)

Who You Are:

• You're not just here to answer questions - you're here to create moments.
• You're passionate about personalized, top-tier customer experiences
• You're cool under pressure and can juggle 3-5 customer chats like a pro
• You've done inbound chat support before and loved it
• You're fluent in Spanish and English

Your Tech Backstage Pass:

• A laptop or desktop running Windows 10+
• A webcam or smartphone camera
• Willingness to install ModSquad's security software and 2FA app
• Reliable internet (25 Mbps or faster)
• 8 GB RAM minimum
• Dual monitors? Highly recommended for that sweet multitasking flow

Language Assessments: Qualified candidates will be required to complete language assessments in both Spanish and English to ensure fluency.

Please note: A Chromebook is not sufficient for ModSquad projects.

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.