Summary

We are looking for a strong candidate with a deep understanding of the Salesforce platform, who can quickly understand our current org setup, business objectives, and business structure. The Salesforce Developer will be responsible for providing value to the organization by automating complex business processes and translating business strategy into technical solutions. The candidate should be comfortable with change management and governance, as well as cross-team communication while leading development of a Salesforce project. The ideal candidate will be happy collaborating with stakeholders at all levels, with the ability to translate technical information into non-technical terms, clearly explaining design options and their potential impact.

Responsibilities

· Work closely with Salesforce CRM Manager and Business Analysts to identify and gather requirements for change requests, interpret business needs and align to capabilities which will lead to best practice, scalable solutions with a focus on exceptional user experience.

· Follow the company prioritization and collaboration rules to create a development roadmap for each assignment.

· Assist with all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules, etc.

· Work directly with internal and external IT resources to resolve complex technical issues.

· Partake in monitoring production jobs, triggers, flows, and other processes to ensure proper system function and performance.

· Maintain data quality and integrity.

· Perform proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.

· Provide mentorship and training to the less experienced in-house Salesforce Administrators.

· Coordinate the evaluation and exploration of new app exchange app and functions.

· Assist with/run requirements sessions with the key business users, Business Operations, consultants, depending on the size and complexity of the project.

· Providing long-vision roadmaps for the future capabilities of Salesforce for a growing organization.

· Serving as the Lead Designer/Administrator for all things Salesforce.

· Training others on the customization and capabilities of the Salesforce platform.

· Gathering requirements and maintaining a continuous improvement mentality for the technical delivery process.

· Handle ongoing customization/alteration to processes that impact our Salesforce org, and related business systems (Dynamics, DocuSign, Custom Portal)

· Maintain, enhance, and create Salesforce workflows, flows, process builders, approval processes, reports, dashboards, and other configurations.

· Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products.

· All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

· Build and deliver business systems solutions to stakeholders.

· Participate in technical design sessions; develop technical solution documentation aligned with the business objectives.

· Creating and maintaining technical documentation

· Data management to improve Salesforce data quality, implementing rules and automation as needed.

· Develop, test, and document custom development, integrations, and data migration elements of a Salesforce implementation.

· Develop custom solutions and interfaces on top of the Salesforce platform.

· Execute test plans to ensure quality delivery.

· Performing all database maintenance tasks.

· Documenting processes, including error reports and changes to field history tables.

Education and Specific Training:

· Bachelor's degree in information systems, Computer Science, or equivalent experience.

· Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience.

· Employment history that clearly demonstrates the skill requirements above are met. References are required.

· A history of successfully driving tasks and projects to completion.

· A demonstrated ability to understand complex business models.

· Salesforce Advanced Administrator Certification and Salesforce Platform App Builder certification

· Extensive experience in the administration and maintenance of Salesforce systems

· Experience in performing Salesforce upgrades and ensuring successful integration.

· Experience with both Sales and Community environments.

· Experience with DocuSign.

· Experience with Salesforce / Azure SSO a plus.

· Highly experienced with data management including imports and reporting

Note: The role will be expected to work US Time Zone (Eastern) as standard but may be required to change time zones occasionally as projects dictate. Fluency in English (written and verbal) is essential.