If you're a proactive, empathetic, and tech-savvy professional who thrives in a fast-paced environment, we'd love to hear from you!

?Location: Zapopan, Jalisco

Schedule: 8:00am-6:00pm

Employment Type: Full-time

Profile Requirements:

• ? High School Diploma or equivalent
• ? Minimum of 2 years of experience in customer service or a related field
• ? Strong customer service and interpersonal skills
• ? Excellent verbal and written communication skills
• ? Proficiency in Microsoft Office tools (Excel, PowerPoint, etc.)
• ? Bilingual in English and Spanish – this is a must

Key Responsibilities:

• Make outbound calls to customers with delinquent accounts
• Receive inbound calls regarding past-due accounts
• Handle redemptions and repossessed accounts
• Conduct repossession reviews and skip tracing
• Perform loan hardship reviews and evaluate possible solutions
• Work with customers to establish suitable payment arrangements for overdue accounts
• Identify and escalate accounts requiring management review
• Deliver outstanding customer service with professionalism and empathy
• Maintain departmental standards and meet performance metrics
• Ensure strict adherence to company policies and procedures