****PROFILE*****GOOD COMMUNICATION SKILLS, FLUENT IN ENGLISH AND FRENCH

*COMPUTER SKILLS

*PURCHASING EXPERIENCE DESIRABLE JOB DESCRIPTION: THIS IS A CUSTOMER SERVICE FOCUSED ROLE WITHIN THE PURCHASING TEAM THAT ENSURES EXISTING

ORDER INFORMATION IS UP TO DATE AND ACCURATE. WILL ASSIST THE PURCHASING TEAM WITH FOLLOWING UP ON ORDER RELATED ISSUES AND TASKS SUCH AS:

ORDER INQUIRIES:

O PROCESSING TICKETS/INCIDENTS FROM CUSTOMERS REQUESTING ORDER STATUS AND DELIVERY INFORMATION

O PROCESSING TICKETS/INCIDENTS FROM SUPPLIERS REQUESTING CLARIFICATION OF ORDER INFORMATION SUCH AS VERIFICATION OF QTY, CUSTOMER SPECS (MODEL/SERIAL NUMBER NEEDED, ETC.)ORDER EXPEDITING

O CONTACTING SUPPLIERS (VIA TICKET/INCIDENT AND BY PHONE) FOR CONFIRMATION INFORMATION

O CONTACTING SUPPLIERS (VIA TICKET/INCIDENT AND BY PHONE) TO PROVIDE UPDATED ETA

PO OVERRIDE MONITORING

O ORDER LINES WITH CONFIRMATIONS OUTSIDE OF PRICE TOLERANCE

? -NOTIFY SUPPLIERS VIA TICKET/INCIDENT THAT PRICING CHANGES OVER PO PRICE MUST BE EVALUATED BY THE CUSTOMER (STANDARD TEXT AND ESCALATION PROCEDURE WILL BE OUTLINED)

O OTHER CHANGES REQUESTED BY THE SUPPLIER SUCH AS PART, ETA CHANGES

? -WILL EVALUATE AND ACCEPT OR REJECT CHANGES (PROCESS WILL BE OUTLINED)

CHAT AGENT DUTIES

O BE AVAILABLE FOR CHAT SESSIONS INITIATED BY THE CUSTOMER OR SUPPLIER

? -ORDER STATUS INQUIRIES

? -SCRIPTED WORKFLOW TO ASSIST IN RESPONSES AND ESCALATION TO A PURCHASING AGENT WHEN NECESSARY

SHIFT: 6.00AM TO 4.00PM MONDAY TO FRIDAY

MODALITY: SITE