If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Java Production Support / Server

Role Purpose:

Global CTCS Teams will be operating in three locations viz. either India, China and Mexico under Follow-the-Sun support model under Commercial Banking IT. The CTCS Team will support urgent issues for multiple business systems and products within Commercial Banking. Senior Ops Engineer will be play role of Shift Incharge attached to specific Service line (eg eChannels, GTRF, Credit& Lending, etc).

Main Activities:

• Investigating system failures and incidents reported on the services supported.
• Communicating with various Business & IT teams.
• Flexible to work in UK shifts and provide on-call support.
• Perform root-cause analysis and production fixes.
• Work as a part of a global team.
• Adherence to SLAs & service delivery procedures defined by ITIL framework.
• Excellent problem solving and root-cause investigation skills are essential.
• Excellent written and oral communications skills in English language are essential. E.g.: Report Writing, ability to document training materials etc.
• Knowledge of Banking Payment Systems and/or Banking Domain is preferable.
• Knowledge of Payment & Cash Management systems and Gateways like SWIFT is preferable.
• Familiarity with Incident / Problem / Change and Release Management procedures is preferable.
• Ability to work effectively and professionally under pressure.
• Ability to work as part of a Global virtual team across multiple regions.
• Engage IMT to get an incident manager assigned.
• Perform RTC/Qlikview Dashboards to ensure tickets are being progressed as per SLA.
• Perform Handover activities to new Senior Ops Engineer in next shift.
• IMPACT

Requiriments:

• JAVA high experience Oracle/DB2
• UNIX/LINUX
• JavaScript
• JSON adn XML
• Message Queues
• Java Message service
• IBM WAS/Middleware
• API

Competences

• English
• Communication
• Teamworking

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***