Hace 2 días
IT OPERATIONS ANALYST I
Si el reclutador te contacta podrás conocer el sueldo
te connectivity en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida:
Detalles
Contratación:
PermanenteEspacio de trabajo:
PresencialDescripción
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE's IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.
What your background should look like:
Requirements
- Bachelors Degree in Computer Systems or related
- 1 years experience as IT Analyst
- Advanced English
- Experience in manufacturing environment
- Experience with CCTV systems and servers
- Tickets management
Functions-Responsabilities
- Supports hardware installation and configuration and ongoing maintenance of the computer
- May monitor and troubleshoot equipment and assist with logging and documentation.
- Manages tape backups including physical tape handling.
- Coordinates, diagnoses, troubleshoots and supports incident employee issues with personal computers, mobile devices, printers and related systems.
- Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
- Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
- Comply with IT and Business policies, procedures and service guidelines
- Provides timely resolution of problems or escalation on behalf of customer to the appropriate technical personnel.
- Builds strong and positive working relationships with all functional areas.
Location: Hermosillo
Required to travel: Less than 10%
Competencies
Values: Integrity, Accountability, Teamwork, Innovation
Location:
Job Overview
TE Connectivity's IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE's IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.
What your background should look like:
Requirements
- Bachelors Degree in Computer Systems or related
- 1 years experience as IT Analyst
- Advanced English
- Experience in manufacturing environment
- Experience with CCTV systems and servers
- Tickets management
Functions-Responsabilities
- Supports hardware installation and configuration and ongoing maintenance of the computer
- May monitor and troubleshoot equipment and assist with logging and documentation.
- Manages tape backups including physical tape handling.
- Coordinates, diagnoses, troubleshoots and supports incident employee issues with personal computers, mobile devices, printers and related systems.
- Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
- Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
- Comply with IT and Business policies, procedures and service guidelines
- Provides timely resolution of problems or escalation on behalf of customer to the appropriate technical personnel.
- Builds strong and positive working relationships with all functional areas.
Location: Hermosillo
Required to travel: Less than 10%
Competencies
Values: Integrity, Accountability, Teamwork, Innovation
Location:
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20387430