Job Description

As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing technical support to our customers. You will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and ensuring customer satisfaction. Your expertise and problem-solving skills will be instrumental in maintaining our reputation for delivering high-quality support.

This is a hybrid role, 3 days at the office + 2 days' work from home model.

Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions - by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.

We Enable our customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.

KEY RESPONSIBILITIES

• Remote diagnostics, troubleshooting, analysis and resolution of support issues.
• Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax).
• Work effectively with other management and customers to quickly address problems as they arise.
• Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration.
• Properly log all information into the problem management system.
• Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

YOU MUST HAVE

• High School Diploma or equivalent combination of education, experience, and industry recognized certifications.
• Strong technical skills and knowledge of computer hardware and software.
• Excellent problem-solving and troubleshooting skills.
• Medium understanding of devices environment on major platforms including but not limited to iOS, Android and Microsoft OS.
• Advanced knowledge and/or experience in MS365 Package.
• High proficiency level in the English language (written and spoken)

WE VALUE

• Bachelor's degree in computer science or a related field.
• Experience in providing customer support in a technical environment.
• Excellent communication and interpersonal skills.
• Advanced Knowledge in Mobile devices OS - iOS, Windows, Android, etc. -
• Advanced Knowledge in MDM platforms - Mobile Iron, Soti, AirWatch, etc. - and CRM - Salesforce, ServiceNow, Jira, etc. -

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.