About Ingredion:

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you've experienced our work in your favorite chocolate, your pet's food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you're just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

LOCATION: Shared Service Center (Guadalajara, MEX)

REPORTS TO: Sr. Analyst Collection (LATAM)

Ingredion is hiring an Analyst for Collections (LATAM) responsible for managing the accounts receivable process within the LATAM Shared Services Center (SSC).

The key responsibilities include:

• Conducting timely and effective collection activities for past-due accounts to meet departmental objectives.
• Processing, investigating, and recording payment data for LATAM customers using SAP software, ensuring it aligns with open items on customer accounts. Providing backup documentation to other Collection Analysts managing the same accounts.
• Investigating and resolving any payment discrepancies, as well as reconciling customer accounts in a timely manner.
• Executing cash applications for LATAM customer accounts in SAP and coordinating with customers to avoid demurrage caused by entry mistakes.
• Investigating deductions and overpayments posted on LATAM customer accounts, reconciling with internal and external customers to reach a final resolution promptly avoid invoices delinquencies.
• Follow up the exceptions and Invoices delivery, actualizing any operational change requested by customers.
• Actively participating in a training rotation covering the four main responsibilities within the collection teams: Cash Collections, Cash Applications, Reconciliation, and Exceptions/Invoice Deliveries.
• Completing special projects as assigned by the Collection Manager.

Qualified candidates will have:

• College Degree in Business, Accounting, or equivalent
• 1-2 years' experience in collections, deduction management or cash application of accounts required.
• Working knowledge of A/R and collection department operations.
• Process oriented with attention to detail and follow-up; accurate and proficient data entry skills.
• Strong problem solving skills with a proven record of initiative.
• Experience establishing and maintaining effective relationships with customers, sales professionals and inside support staff.
• Proficiency with Microsoft Office Software applications (Excel, Word, etc).
• High multitask proven proficiency.
• English / Spanish ; Brazilian Portuguese (mandatory)

Become a valuable member of our team—submit your application now!