Job Description

OAF Support Tech Developer - Cloud

Position Overview:

• Position is for an OIC Support Tech Developer - Cloud of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
• The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
• The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud and On Premise customers. This work includes:
• Work directly with Customers for
• Advising on complex use of Oracle products
• Resolving highly complex and mission-critical issues
• Manage highly complex and critical customer issues
• Serve as Situation Manager on highly sensitive issues
• Consult with Management in directing resolution of critical Customer situations
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
• Formal mentoring for promoting the technical and professional development of others
• Creation/review of Knowledge Articles

Responsibilities

Qualifications:

3 to 8 years of experience:

• Hands-on knowledge and experience with Oracle OIC and integration with Oracle ERP
• In-depth hands-on experience with BI publisher, shell script, Bursting and PL/SQL coding
• Should be well versed in OIC Customizations, Forms Customization, Integrations, Conversions, and Reports development, Web Services (SOAP & REST) WebADI, Workflows, and PL / SQL.

Others

• Exhibit effective analytical skills & organizational skills
• Good command over spoken & written English
• Interact directly with customers and follows through on all assignments and takes ownership of customer issues
• Seeks innovative ways to improve the process of delivering solutions to customers
• Strong written and verbal English communication skills; multi-lingual a plus
• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.

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La innovación comienza con la diversidad y la inclusión. Esta vacante está destinada preferentemente a mujeres (independientemente de su orientación sexual, identidad de género, edad, etnia y discapacidad). Para conocer los programas de Diversidad e Inclusión de Oracle, visite: https://www.oracle.com/lad/corporate/careers/diversity-inclusion/

Descripción general de posición:

Posición es para un desarrollador de tecnología de soporte de OIC: nube de productos responsables de proporcionar la excelencia en el soporte al cliente, la incidencia de seguimiento, el diagnóstico, la replicación, la resolución de problemas y la resolución de casos complicados y críticos.
El papel principal de un analista de soporte es solucionar problemas altamente complejos de tecnología y funciones.
Esta posición se centra en proporcionar al servicio al cliente un nivel técnico y funcional y, en última instancia, impulsar una resolución completa y total de cada incidente de servicio.
Las habilidades clave que se utilizan a diario son: alto nivel de habilidades tecnofuncionales, conocimientos de productos de Oracle, habilidades de resolución de problemas y experiencia en interacción/servicio del cliente. Es una oportunidad para trabajar con clientes en la nube y locales. Este trabajo incluye:
Trabaje directamente con los clientes para
Asesoramiento sobre el uso complejo de productos Oracle
Resolución de problemas muy complejos y críticos
Gestione problemas de clientes muy complejos y críticos
Servir como gestor de la situación en asuntos muy delicados
Consulte a la dirección en la resolución de situaciones críticas de los clientes
Ganancia y uso compartido de conocimientos: logre la transferencia de conocimientos con compañeros de equipo a través del desarrollo y la entrega de sesiones formales de capacitación en equipo
Orientación formal para promover el desarrollo técnico y profesional de otros
Creación/revisión de artículos de conocimientos

Calificaciones:

De 3 a 8 años de experiencia:

Conocimientos prácticos y experiencia con Oracle OIC e integración con Oracle ERP
Experiencia práctica exhaustiva con el editor de BI, el script shell, la repartición y la codificación PL/SQL
La versión adecuada debe ser Personalizaciones de OIC, Personalización de formularios, Integraciones, Conversiones e Informes, Desarrollo de servicios web (SOAP y REST) WebADI, Flujos de trabajo y PL/SQL.

Otros

Exposición de habilidades analíticas efectivas y habilidades organizativas
Buen comando sobre inglés hablado y escrito
Interactúe directamente con los clientes y realice un seguimiento de todas las asignaciones y se responsabilice de las incidencias del cliente.
Busca formas innovadoras de mejorar el proceso de entrega de soluciones a los clientes
Sólidas habilidades de comunicación en inglés escritas y verbales; multilingual a plus
Sólida orientación al aprendizaje para mantenerse al tanto de los modelos/procesos de negocio emergentes, las soluciones de productos de aplicaciones, las características de los productos y las funciones tecnológicas, y utilizar este aprendizaje para ofrecer valor a los clientes a diario.

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About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer