• Develops technical expertise and provide inputs as required with project teams working on the development,
implementation, maintenance and improvement of IT Infrastructure Operations solutions
• Provides support in reviewing technical designs and ensuring adherence to the AZ Architecture Roadmap, Information
Services Strategy and High-Level Designs, as well as regulatory requirements & standards by working closely with
Solutions Engineering team
• Implement any new services that is validated by Solutions Engineering team by following the ITIL V3 principles
• Assists in the preparation of business cases, Request for Proposals, supplier selection and evaluation of proposals
• Assists more senior employees or peers in defining infrastructure solutions, ensuring alignment with the target benefits
and value expected
• Assists in the design, development, configuration and documentation of infrastructure components
• Provides support with performance analysis and document solution components
• Gathers and collates management reporting information on existing infrastructure solutions and services
• Performs maintenance and support activities, routine analysis and evaluation on resource requirements necessary to
maintain and/or expand service levels
• Support colleagues in the Operations team by providing any technical input. Also takes escalation from the Operations
team whenever necessary & work closely with the them.
• Supports investigations of problems within existing solutions utilizing ITIL V3.0 principles
• Must demonstrate the capability to identify and propose innovative solutions to improve service performance

Mandatory Requirements
• Prior 4+ Years of experience in an Information Services/Information Technology environment with good business acumen
• Experience of dealing with 3rd party suppliers
• Experience of working within a quality and compliance environment and application of policies, procedures and
guidelines
• Evidence of designing, testing and maintaining solutions
• Experience of sharing knowledge/ information and implementing any changes
• Well versed in ITIL V3.0 practices and process
• Good communication skills supporting joint working with geographically remote colleagues
• Ability to interpret and communicate technical information into business language and in alignment with AZ business
• Good networking knowledge (will be an added advantage) as there will be requirements to work with Firewall/Network
team

Desirable Requirements

Degree level education in computer science or similar
• Good commercial awareness and understanding of the external market
• Demonstrate initiative, strong customer orientation, and cross-cultural working
Decent experience with Migration tools like Sharegate

📌Strong English communication skills required.

📌 Positions are open to Mexican Citizens and official residents of Mexico.

📍 Location: Guadalajara (hybrid - Expectation of working in the office 3 days a week)
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility.

Date Posted
22-may-2025

Closing Date
15-jul-2025

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.