Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC IT Outsourcing services provides customers with reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

About this role

Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer's location when required/justified.

What You'll Do

• Responsible for the Operation of the Command Center in Ternium.
• Ensure the Operation of the productive environment of the NCA IT platform (New Active Cycle).
• Environments in which you will be involved: Windows, Unix, SAP, Oracle, SQL, Data Protector, OAS.
• Monitoring.
• Access Control in the Data Center.
• Organizes and manages the information in a clear and timely manner to identify critical or prolonged cases, defining the risks.
• Opening, Monitoring and Closing of Incidents.
• Documentation and Reporting.

Who you are:

• Engineer in Computer Systems or related.
• Minimum experience of 3 years in similar verifiable activities
• Availability to work in rotating shifts.
• Ability to work in a team and under pressure.
• Availability to interact with staff of different nationalities.
• Availability 24 X 7.
• Ability to follow operating procedures.
• Firm character.
• Decision-making capacity.
• Initiative and ease of speech.
• Office handling
• Easy to make presentations.
• Service attitude.
• Effective communication skills.
• Teamwork
• Basic or intermediate level of English will be considered a plus

In addition to avobe requirements, our ideal candidate will also:

• Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes.
• Thorough knowledge of administration or technical practices in relevant areas, plus application of basic theory.
• Able to apply advanced knowledge to assist in the operation of several aspects of a technology area/customer group.
• Ability to resolve or assist in the resolution of complex customer problems.
• Able to maximize systems availability in standardized customer environments.
• Able to apply basic management skills in planning, problem solving, solution innovation, analysis.
• Able to demonstrate good oral, written, and telephone communication skills.
• Ability to build and maintain relationships with customers, peers, and support partners.
• Able to provide some proactive account management based on good understanding of the Customer's system environment and associated business needs.
• Ability to work in a team environment, which may be local, global, virtual, or multi- functional.
• Demonstrate good teamwork with peers.

Work Environment:

• Work at client site in Monterrey - Nvo León
• Rotating schedules

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.