We are currently seeking a Customer Service Sales Coordinator to support a temporary project at a global manufacturing company. This role is essential to maintaining seamless communication with customers and ensuring timely and accurate order processing, scheduling, and logistics coordination.
About the Role:
As a Customer Service Sales Coordinator, you will serve as a key point of contact between the customer and various internal departments. You will handle day-to-day customer inquiries, process orders, and collaborate with logistics and production to ensure successful and timely delivery of products.
Key Responsibilities:
Manage incoming inquiries via phone and email related to orders, shipments, product availability, pricing, and invoicing.
Enter and update customer orders in the system, including any schedule changes.
Coordinate with logistics, production, and external providers to ensure timely deliveries and resolve shipping issues.
Monitor and maintain order schedules for long-lead-time products (if applicable).
Assist with accurate invoicing and documentation when required.
Provide internal support to departments such as Engineering, Credit & Collections, and Finance.
You'll Work Closely With:
Internal:
Logistics, Production Planners, Customer Service Supervisor, Warehouses, and Purchasing teams on a daily basis.
Plant Managers, M&T, and Finance on an as-needed basis.
External:
Customers and third-party logistics (3PL) partners daily to track shipments and answer inquiries.
Tollers and external warehouses as needed to support order execution.
Requirements:
Associate degree preferred.
Previous experience in customer service, logistics coordination, or sales support in a manufacturing or industrial environment.
Strong communication and organizational skills.
Comfortable working in a fast-paced, team-oriented environment.
High attention to detail, proactive problem-solving, and ability to prioritize multiple tasks.
Proficient in Microsoft Office, especially Excel.
Key Skills:
Active listening and clear communication
Customer-focused approach
Strong sense of urgency and ownership
Data accuracy and organization
Experience with inventory, scheduling, and shipping coordination
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.