Join a fast-growing company at the forefront of fleet technology

and telematics solutions. 

Job Objective:

We are looking for a Technical Support Specialist to provide customer assistance through multiple channels (phone, chat, email), ensuring excellent service and effective problem resolution.

Key Responsibilities:

• Deliver technical support and follow up on customer inquiries.
• Document interactions in the ticketing system and prepare weekly reports.
• Coordinate installations and manage quotes with providers.
• Track equipment deliveries and keep related documentation updated.
• Collaborate with vendors for updates and configurations.
• Train new employees and clients on products and processes.
• Identify opportunities to improve processes and documentation.
• Provide basic camera setup and technical support.
• Use intermediate Excel skills, with a willingness to learn advanced tools like pivot tables and macros.

Requirements:

• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic technical knowledge with eagerness to learn.
• Strong organizational skills and attention to detail.

M – F 8:00 – 17:00

Enjoy 2 home office days per week after the

initial 3-month period