Territory Manager – Central America

This is an Avendra International position.

Position Summary. The Territory Manager is responsible for 1/ planning and executing suppliers' contracting initiatives and 2/ developing successful relationships with Avendra customers and suppliers in the lodging industry within specified geographical areas or countries in Central America.

Candidates are expected to showcase keen business skills to increase customer satisfaction, program participation, problem-solving, and new program implementation while negotiating and overseeing a portfolio of contracts in which they will ensure supplier spend penetration, supplier meeting of contractual commitments, and customer needs to be met.

Position Reports to Reports to Director, Caribbean & Latin America

Primary Responsibilities

Strategic Sourcing

· Plan initiatives; manage annual plan by creating realistic timelines and meeting milestones; communicate initiative status.

· Lead effective supplier negotiation and pricing strategy development efforts, integrating Avendra's principles and value proposition.

· Lead business ownership activity for his/her portfolio of contracts.

· Build and maintain supplier relationships; hold suppliers accountable for contractual commitments.

· Use market knowledge of competitive environment and market trends to develop strategies and to improve our benefits presentation and customer success continuously.

· Act as the sourcing technical expert in client/customer meetings, demonstrate product/service technical knowledge, and call-in technical experts when required.

Customer Care

· Ensure execution of Avendra's strategic value proposition for the client (headquarters) at the customer level (end-user), creating a competitive differential by building results-focused relationships, fostering trust in Avendra's expertise, and providing best-in-class support.

· Analyze customer activity to identify non-participation and drive adoption of Avendra suppliers through developing insights that teach customers new approaches to reach their goals and presenting the value of Avendra resources in a consultative fashion.

· Schedule customer business reviews that address client objectives and generate two-way collaboration while advocating for our customers to solve problems. Act as a Subject Matter Expert (SME) with the goal of becoming a Trusted Advisor.

· Manage the process with the Avendra HQ Implementation team for new customer roll-out meetings, including customer/supplier conference calls, kick-off meetings, and follow-up processes.

· Document FSCR/Customer/Supplier communication in eRM, to include comprehensive call reports based on customer visits.

Secondary Responsibilities

· Partner with internal departments (Account Management, Finance, Legal, etc.) to identify ways to improve value for customers and suppliers.

· Collaborate with clients as needed.

· Participate in complex sales discoveries where local knowledge is required.

Qualifications:

Role Requirements

• Significant international procurement experience, preferably in food distribution, hotel, or food service.
• Solid business judgment.
• Strong technical sourcing process knowledge.
• Must possess a consultative, customer-centric/customer advisor philosophy.
• Excellent written/verbal communication and presentation skills.
• Strong negotiation skills
• Ability to build strong relationships with suppliers and customers.
• Ability to perform analyses and interpret results into actionable steps.
• Ability to manage multiple contracting initiatives at once.
• Efficient organizational skills (time/territory management) are a must.
• Strong attention to detail and process orientation.
• At a minimum, intermediate Microsoft Office skills (Word, Excel, PowerPoint).

Overnight Travel Requirements. Type: All modes of transportation, percentage up to 50%, length: 2-4 nights. Must be able to travel internationally and have a valid passport (and all legal documentation required to enter/exit the US, Central America, and Caribbean countries & territories.

Years of Relevant Experience. 5-10 years of experience in business management (operational or management consulting) with an understanding of procurement, contracting, supply chain optimization, and/or category management.

Education Requirements. BS/BA in a relevant field or equivalent years of experience with education in the supply chain, business, economics, or a related field highly desired.

Language Requirements.

· Full Professional Proficiency in Spanish: Able to use (speak, write, and read) the language fluently and accurately on all levels pertinent to professional needs.

· Minimum Professional Proficiency in English: Use (speak, write, and read) the language with sufficient structural accuracy and vocabulary to participate effectively in most formal and informal conversations on all levels.

Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.