Jetour | Soueast Motor , established in 2018, is a Chinese automotive brand under the Chery Holding Group, headquartered in Wuhu, Anhui Province. Focused on producing SUVs and crossover vehicles, Jetour has quickly gained recognition for offering modern designs, advanced technology, and competitive pricing. The brand was created to target younger, family-oriented consumers, combining practicality with innovation. In a short time, Jetour has expanded its presence both domestically and internationally, positioning itself as a dynamic and ambitious player within the global automotive market.

Job Objective:

Provide first-level technical support to internal users to ensure proper functioning of hardware, software, IT systems, and enterprise applications such as SAP, ensuring operational continuity across the organization.

Modality: On-site (100% in-office) Santa Fe

Schedule: Monday to Friday, full-time

Key Responsibilities:

• Respond to and resolve technical issues related to hardware, software, networks, operating systems, and enterprise platforms such as SAP.
• Log, track, and close support tickets using the designated help desk system.
• Install, configure, and update computers, printers, mobile devices, and software.
• Provide basic functional support to users in SAP (ticket creation, access issues, general navigation).
• Offer both remote and on-site support to users.
• Train employees on basic use of IT tools and business platforms.
• Escalate complex issues to higher-level support when necessary.
• Document solutions, procedures, and system configurations.
• Monitor the performance of basic IT systems and report critical failures.

Requirements:

Education:

• Technical degree or bachelor's in Computer Science, Information Technology, or related field.

Experience:

• 3- 5 years of experience in technical support or help desk roles.

Technical Knowledge:

• Operating systems: Windows and/or macOS.
• Microsoft 365 suite and collaboration tools (Teams, Outlook, etc.).
• LAN/WAN networks, printers, antivirus tools, and diagnostics utilities.
• Basic knowledge of Active Directory, VPN, and user account management.
• Basic experience with SAP (e.g., MM, SD, FI modules or user access management).
• Experience with ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk).

Skills:

• Customer service and problem-solving oriented.
• Strong verbal and written communication.
• Time management and organizational skills.
• Team player with a proactive mindset.
• Detail-oriented and reliable.

Languages:

• Native Spanish
• Technical English (reading and writing required; conversational desirable)