Essential Duties and Responsibilities: 

• Experience in customer services to make to stock, configure to order and engineering for special orders.
• Review orders, ensure documentation is complete (i.e. Pricing, drawings, customer expectations, non-standard or unusual items) and are identified.
• Resolve any conflicts within the operations team (planning, engineering & production) and customer support.
• Review open orders and proactivity communicate status updates for all products lines with in the plant.
• Manage orders through the engineering approval process while managing customer expectations of timing and capturing change orders.
• Including customer contractual obligations.
• Ensure all pricing activities are in line with quotation/change orders and document in internal systems.
• Coordinate with production and shipping on customer shipping requirements.
• Ensure resolution of all customer issues for the duration of the project.
• Manage post sales service regarding warranty issues.
• Compile, analyze and report on key metrics.
• Engage and drive process/tool improvements cross functionally.

Required Qualifications: 

• Bachelor's degree
• 3+ years of customer service experience in a manufacturing environment
• SAP in SD preferred
• 1+ years of experience in project management or data analysis preferred
• Ability to travel domestically for training