Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

The role of the HR Ops Sr Analyst is to serve as the resource for reviewing integration issues and understanding the underlying causes as data or defects that require break fixes. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the global IT Ops team. The Integrations lead is responsible to evaluate the level of criticality of the issue, confirm business impacts and drive the resolution.

The role is responsible to ensure that the effective and efficient response of tickets related to integration and making sure that the corresponding interactions with the PepsiCo IT ticketing systems are correctly managed. This role will be leading integration calls amongst team and will be responsible to coordinate with the business owners the corresponding resolution, provided testing is required to solve an issue.

The incumbent will work under the direction of an Operations Support Manager who will guide and help manage escalations and stay focused on delivery effective solutions. This role will work closely with the Issues/Incidents lead for Employee Central, SAP HCM Issue and Integrations Leads as well as any other tool owners within global HR Operations function. The incumbent will also work with the Testing Lead and/or Analyst to deliver testing efforts for integration break-fixes as well as with other Data Quality and Audit resources within the team to clear data issue, ensure quality going forward and acknowledge any audit issues, if applicable.

The HR Ops Sr Analyst role requires the ability to collaborate with multiple teams and being focused and solving and identifying underlying causes for critical or repetitive issues.

Your Impact

As HR Ops Sr Analyst your responsibilities would consist of:

• Manage and coordinate day-to-day integrations related issues, including resource management, priorities, emergencies and other support activities.
• Appropriately assess impacts and risk on integrations issues and failures and communicate back to management for proper escalations
• Consult with business clients, when needed, to determine gaps on the performance of integrations and business requirements
• Identify when issues require fundamental changes and provide proper documentation to reroute the request
• Coordinate integrations defects with the Employee Central Issue/Incident Lead as well as the HCM Issue and Integrations lead to evaluate the result from proper analysis
• Create and maintain weekly dashboards on the integrations tickets and failures to provide insights and KPIs to the team's leadership
• Assist, as needed, on any global system outages and provide up to date status on the issue
• Be able to verify and confirm the troubleshooting steps provided by the different vendors and accurately determine next steps for resolution
• Analyze trends amongst integration and employee data issues to identify root cause and prevent repetitive issues
• Assist the implementation of new functionality and changes to the mass load tool.
• Test all changes relevant to the mass load tool

Qualifications

¿Who Are We Looking For?

Experience required:

• Minimum of a bachelor's degree, preferably in IT or Human Resources
• 2-5+ years of experience in HCM system implementations/HRIT
• Experience on working in large scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred, but will consider Workday, PeopleSoft or Oracle HRMS
• 3+ years of experience with an ITSM (IT Service Management) type ticketing solution / ITIL Framework
• Proven experience in customer service
• Strong critical thinking and analysis skills
• Experience in documentation and revising remediation processes and procedures.
• Ability to collaborate, establish and maintain credible and influential relationships at all levels.
• Ability to multi-task and prioritize and ancipiate issues as well as to make connections on different issues
• Strong Detailed-oriented skills
• Capability to communicate in both technical and non-technical language according to their audience
• High stress tolerance

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.