Are you a dynamic leader with a passion for customer satisfaction in the electronics industry? We are seeking a Customer Service Team Leadto guide our Customer Service Representative team. Your main goal will be to ensure high-quality, efficient, and timely service.
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What You'll Do:
Supervise & Optimize: Oversee daily operations, manage team performance, and streamline workflows for optimal efficiency.
Lead & Develop: Train, onboard, and mentor CSRs, identifying areas for improvement and fostering professional growth.
Ensure Service Quality: Make sure the team consistently meets customer and sales team needs, upholding high service standards.
Cultivate a Positive Environment: Monitor team morale, manage workplace conflicts, and promote employee retention.
Problem Solve: Handle escalations and conduct root cause analysis to resolve complex issues.
Who We're Looking For:
A leader with strong team leadership skills and a proven ability to deliver results.
Someone with excellent customer focus and relationship management abilities.
A professional who can adapt to change, plan and organize effectively.
Individuals with solid problem-solving skills and strong interpersonal communication.
Advanced English proficiency (written and verbal) is required.
At least 3 years of similar experience in the electronics industry.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.