ESSENTIAL RESPONSIBILITIES AND AUTHORITIES

• Act as a liaison to the customer and FACIL and report any changes in production rates, manufacturing techniques, models, shop addresses, active parts, etc.
• Direct, coordinate, and manage daily personnel functions including hiring, training, employee evaluation, and the delegation of workflow responsibilities to the POP Coordinators, Supervisors, Leads, and Operators.
• Ensure all company policies and procedures are followed by POP employees, including, but not limited to, safety standards.
• Manage and safeguard customer relations and satisfaction, addressing customer issues in a timely manner.
• Evaluate overall performance of POP program, set and communicate standards of performance, develop short- and long-term objectives for optimum performance, report on the status, and work with management to implement improvements as needed.
• Ensure inventory is properly maintained, including proper placement of parts, replenishment of parts at the point of production (min/max levels), monitoring/recording of inventory, as well as identifying potential shortages and notifying internal counterparts appropriately.
• Identify and promptly communicate any quality issues, operational concerns, or any potential issues/risks.