Req ID 64593 MSSC Monterrey 2, Mexico

HR Operations Analyst

We are looking for a new colleague in our department HR Operations (HOO) at Monterrey, MX.

In this role, you will join a fast-paced Human Resources team serving employees, managers, and HR colleagues for the Americas region. We are looking for team members who enjoy managing HR administrative processes in a global environment and have a strong interest in improving how HR delivers.

Your tasks as HR Operations Analyst:

• Provide expertise to our employees on daily, operational HR activities and complete administrative tasks in the internal HR systems according to predetermined guidelines and procedures
• As the first point of contact, understand our internal customers questions and issues, advise them in a professional way and handle their queries in a timely manner via a ticketing system
• Ensure excellent customer experience, which includes phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care
• Take care of our internal knowledge concept by making sure work instructions are up to date
• Implement improvements to supported processes

Your profile as HR Operations Analyst:

• Completed university degree and previous experience (minimum 1 year) in a (HR) Shared Service Center or in a HR administration role
• Good PC operating skills and willingness to learn new tools (HR IT systems); experience using Human Capital Systems (e.g. Success Factors, Workday) and Case Management Systems (e.g. CRM Dynamics, Service Now, Salesforce) is a plus
• Excellent communication skills, client focus mindset, problem solving skills
• Demonstrated effectiveness to prioritize between tasks with different deadlines and complexity
• Proven ability to work professionally & proactively with a remote client base and in an international environment
• Proficiency in English plus another required. (Portuguese is a plus)

Be part of our ZF team as HR Ops Wokforce Admin Analyst and apply now!

Contact

Alejandro Herrera Salazar

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF: