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Hoy
Customer support representative
$17,000 Mensual
THINK FUTURE TECHNOLOGIES SA DE CV en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida: Universitario sin titulo
Detalles
Contratación:
TemporalHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
Job Title: Customer Support Representative
Job Location: On-Site (Chapultepec, Guadalajara)
Engagement Type: 5-Month Fixed-term Contract
Salary: MXN 17,000 (gross pay with benefits, non-negotiable, monthly payment)
Benefits : Here
Responsibilities :
*Offer customer support via mainly phone calls (prior call center experience) as level 1
personnel and face of the company
* Resolving customer complaints brought to your attention
*Bring your strategies and ideas to keep customers engaged and engrossed
* Learn from others and develop yourself as a customer service professional
* Open, manage and resolve Tier 1 Tickets
MUST HAVES:
*Excellent verbal and written English communication skills
* Basic knowledge of technology/computer skills for ticket management, use of CRMs
*High school diploma/GED required (Associate degree preferred)
* Self-starter, patient and punctual
*Team-player, Proactiveness with a go-getter attitude
* Must be comfortable with long calls all day
GOOD TO HAVE :
*6 months plus work experience in Customer Support role
*Bilingual/trilingual is an advantage
* Knowledge of mediation and conflict resolution techniques
NOTE:
* This job offer is for Mexico nationals only and its work-on-site at TFT-Mexico office premises
* Work timings: Mon-Fri, 7 am - 3.30 pm MST
* Training would be provided for the product/platform
* Candidates must comply with Background verification and reference checks beforehand.
What you can expect working at Think Future Technologies:
1. Open Culture: We provide a hierarchy free culture where you can connect with the
leadership & share ideas
2. Learning Environment: We strongly believe in Reskilling our partners & providing multiple
opportunities such as professional certifications, and MOOC courses to promote learning
3. We have a Glassdoor rating of 4.3 which showcases our commitment to give a positive
experience to all stakeholders
Glassdoor Reviews
4. Please visit our career website to know more about our culture & learning opportunities Life
at TFT
5. Please visit our LinkedIn page to know more about our culture & opportunities LinkedIn
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20588816