Job Title: Customer Support Representative

Job Location: On-Site (Chapultepec, Guadalajara)

Engagement Type: 5-Month Fixed-term Contract

Salary: MXN 17,000 (gross pay with benefits, non-negotiable, monthly payment)

Benefits : Here

Responsibilities :

? Offer customer support via mainly phone calls (prior call center experience) as level 1

personnel and face of the company

? Resolving customer complaints brought to your attention

? Bring your strategies and ideas to keep customers engaged and engrossed

? Learn from others and develop yourself as a customer service professional

? Open, manage and resolve Tier 1 Tickets

MUST HAVES:

? Excellent verbal and written English communication skills

? Basic knowledge of technology/computer skills for ticket management, use of CRMs

? High school diploma/GED required (Associate degree preferred)

? Self-starter, patient and punctual

? Team-player, Proactiveness with a go-getter attitude

? Must be comfortable with long calls all day

GOOD TO HAVE :

? 6 months plus work experience in Customer Support role

? Bilingual/trilingual is an advantage

? Knowledge of mediation and conflict resolution techniques

NOTE:

? This job offer is for Mexico nationals only and its work-on-site at TFT-Mexico office premises

? Work timings: Mon-Fri, 7 am - 3.30 pm MST

? Training would be provided for the product/platform

? Candidates must comply with Background verification and reference checks beforehand.

What you can expect working at Think Future Technologies:

1. Open Culture: We provide a hierarchy free culture where you can connect with the

leadership & share ideas

2. Learning Environment: We strongly believe in Reskilling our partners & providing multiple

opportunities such as professional certifications, and MOOC courses to promote learning

3. We have a Glassdoor rating of 4.3 which showcases our commitment to give a positive

experience to all stakeholders

Glassdoor Reviews

4. Please visit our career website to know more about our culture & learning opportunities Life

at TFT

5. Please visit our LinkedIn page to know more about our culture & opportunities LinkedIn