The Sales Support Specialist is a member of Sales Operations team to support end-to-end process improvements and operational efficiencies. This position requires a highly motivated individual who has an innovative can-do attitude coupled with detailed Sales process and system knowledge. The Sales Support Specialist will work in a fast-paced team environment, which requires a high performing individual who can collaborate, pay attention to detail, work in cross-functional teams, and is able to make independent decisions. The Sales Support Specialist role provides the opportunity to lead centralized pre and post sales activities. This role will work collaboratively with Sales, Credit & Collections, Supply Chain, Accounting, QA, Demand Management, IT and other internal departments to centralize the Sales Department processes to drive compliance and create process efficiencies.

Responsibilities

• Responsible for on-going maintenance of Customer Master Data; end-to-end expert in Master Data systemic dependencies and reporting requirements.
• Leads collaboration with Sales, Legal, Food Safety, and other applicable departments to ensure all customer requirements are completed. Design and develop a ‘one-stop, internal facing, multi-use framework to more efficiently service customers.
• Responsible for regularly reviewing and developing reporting. Identifies gaps where new reporting is needed, satisfies ah-hoc requests from stakeholders, and retirees reports no longer provide value.
• Partners with Sales Support Manager to develop and implement new processes focused on the effective implementation and management of
• centralized claims processes and corresponding activities.
• Expert across current and future ERP systems transactional processes, efficiencies, and best practices.
• Develops and implement flexible, adaptive and innovative continuous improvement (CI) processes for effectiveness, efficiencies & accuracy. Champion of best practice opportunities.
• Supports external customer onboarding and changing management activities of new technology rollouts as led by the Business Solutions Team.
• Leads and promotes process compliance by auditing and maintaining SOPs/SLAs as well as onboarding documents in conjunction with the team. Verifying all supporting documents are accurate and current through periodic reviews.
• Supports Continuous Process Improvement (CPI) manager in development of new SOPs and corresponding training. Drive standardization of processes across DOTA.
• Responsible for onboarding of new members to Sales Team in coordination with current onboarding program. Leading and/or partnering on initial training and refreshers as needed, collaborating to develop improved systems for onboarding.

Requirements:

• Bachelor's Degree preferred
• 2+ years of successful produce and/or berry industry experience.
• 3+ years of Sales, Category Development, Operations or Supply Chain Planning experience preferred.
• Experienced Subject Matter Expertise of berry sales operations, processes and systems.
• Demonstrated success and a history of high-performance accomplishments, particularly in process and project management ideally in Sales, Marketing or Supply Chain environments.
• Resourceful and creative with the ability to work independently, influence cross-functional team members, initiate new ideas, support implementation of new systems and train others in new processes.
• Proven experience leading and supporting process improvement initiatives or managing projects

Preferred Qualifications & Leadership Competencies:

• Strategic Mindset: Looks toward the future and designs a way to get there.
• Strong written, presentation and oral communication skills.
• Excellent inter-personal skills with ability to lead through cross-functional collaboration.
• facilitates and influences decisions and ability to maintain strong working relationships.
• Ability to multitask with a sense of urgency in a quick cycle time and fast-paced
• environment.
• Excellent analytical and problem-solving skills in developing, implementing and assessing
• key metrics.
• Strong organizational skills with the ability to manage both tactical and execution-based
• responsibilities.
• Must be flexible with work schedule, able to work non-standard business hours
• Driver's license and the ability to be covered under company-sponsored vehicle insurance
• program.
• A valid passport and the ability to travel internationally without restrictions.