CIMMYT is a cutting edge, non-profit, international organization dedicated to solving tomorrow's problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science, particularly in the Global South, through building strong partnerships. This combination enhances the livelihood trajectories and resilience of millions of resource-poor farmers, while working towards a more productive, inclusive, and resilient agrifood system within planetary boundaries. CIMMYT is a core CGIAR Research Center, a global research partnership for a food-secure future, dedicated to reducing poverty, enhancing food and nutrition security, and improving natural resources.

CIMMYT is seeking three proactive, innovative, and self-motivated professionals for the positions of ICT Technician to work in the Knowledge Management – Information Technologies Unit at CIMMYT.

The positions will be based at CIMMYT headquarter in Texcoco, near Mexico City.

Specific duties:

• System administrations tasks based on ISO 20000 processes and standard operating procedures in ITU
• Perform root cause analysis to identify and resolve hardware, software, and network problems either remotely or on-site
• Ensure that incidents are resolved according to the service level agreement (SLA) and that predefined resolution timelines are met.
• Collaborating with second-level support and other IT teams to ensure issues are addressed effectively and escalated when needed.
• Creating and updating technical documentation and knowledge base articles.
• Recover data in the event of hardware or software failure.
• Prepare and enroll new and replacing end-user computers
• Set up and configure new and replacing end-user computers on the corporate network
• Manage end-user computer data transfers from/to end-user computers provisioned on the network
• Set up and configure Microsoft applications on Premise and 365 services
• Set up and configure printing service for end-user computers as required.
• Set up and configure network shares for end-user computers as required.
• Attend General IT service requests and incident reports
• Verify that the meeting rooms and the equipment are in maintained in good condition and ensure maintenance is done as required.
• Organize the arrangement of the chairs and tables, audio-visual and/or computer equipment to meet the special needs of the users.
• Set up all electronic equipment on time and ensure they are properly working.
• Perform other duties that may be assigned by the supervisor from time to time.

Requirements

• Bachelor's degree with a minimum of 2 years related work experience. Degree in Information Technology, Computer Science or Software Engineering.
• Microsoft Dynamics 365, AX 2012 Certifications: Development, Extensions and Deployment for Microsoft Dynamics 365 (a plus).
• Intermediate level in English language (English test will be administered; candidate must score a minimum of B2 as per CEFR).
• The selected candidate must exhibit the following competencies: Critical thinking, Teamwork, Client Orientation, Problem Solving decision making, Negotiation and Conflict resolution.