About KIND:

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Since 2008, KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 700 law firms, corporate legal departments, law schools, and bar associations across the country.

KIND's social services program ensures that migrant and refugee children - who have often endured trauma - receive counseling, educational support, medical care, and other comprehensive services.

To address the root causes of child migration from Central America and strengthen the protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.

KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.

Position Summary:

KIND seeks a Social Services Supervisor U.S.-Mexico Border Program to manage daily social services operations of multiple field offices to include psychosocial supports, case management, therapeutic programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the Social Services team with other essential management duties, including fostering a culture of wellness, overseeing interns and leveraging community resources. The incumbent will provide support and coverage on critical cases and provide clinical consultation to social services staff and legal team. The Social Services Supervisor, U.S.-Mexico Border Program reports to the Social Services Regional Director, West. The incumbent will work as part of a multidisciplinary team across KIND's departments.

This position is based in Ciudad Juarez, Mexico. It will require local travel and occasional travel to other states.

Note: This position is contingent upon KIND successfully securing additional funding and will initially be a one (1) year term, subject to potential renewal contingent upon ongoing funding availability.

Essential Functions:

• Provides support and coverage on critical client cases.
• Oversees daily management and operations of social services personnel at 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.)
• Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
• Provides weekly clinical consultation on cases and reflective supervision to Social Service Coordinators.
• Provides clinical, therapeutic and crisis management support to cases handled by the legal team.
• Coordinates crisis planning and protocols as part of the agency-wide implementation.
• Oversees the supervision of MSW and Psychology interns.
• Monitors, reviews, and makes recommendations for developmentally appropriate therapeutic programming responsive to the age range of KIND clients, as well as for events, outreach and partnerships.
• Completes reports to meet both internal and external program requests and requirements in a timely manner.
• Evaluates proven local practices and institutionalize and share them across all of KIND's offices.
• Develops a consistent, reflective, supportive and high-quality approach to supervision.
• Supports assigned offices' therapeutic programming, psychosocial support, and specific initiatives around direct client services.
• Oversees development; updates developmentally appropriate and trauma informed written materials and resources used in programs with children and adolescents in shelters and other group and individual settings.
• Builds institutional relationships with counterparts to facilitate case referrals.

Qualifications and Requirements:

• Graduate degree in psychology or social work or closely related field (Maestria).
• Must be fully fluent in English and Spanish.
• Minimum of 5 years of experience working with immigrant populations, unaccompanied minors, at risk youth, or young children (depending on the location).
• Minimum of 2 years of experience providing clinical case supervision to psychologists.
• Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
• Experience providing clinical supervision, guidance, crisis management, administrative support, and oversight of staff performance, including regular evaluations.
• Demonstrated commitment to improving and/or understanding issues impacting immigrants in Mexico; preferred experience working with trauma survivors.
• Experience working with immigrant and refugee children and youth and LGBTQA communities.
• Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
• Experience in data entry and/or data management.
• Excellent written and oral communication skills in Spanish.
• Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.).
• Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
• Excellent organizational skills with ability to work on multiple projects in a deadline-oriented environment. Ability to prioritize tasks and to delegate as appropriate.
• Ability to work effectively with people of diverse backgrounds, lived experiences, and communication styles.
• Committed to prioritizing diversity, equity, and inclusion as well as embracing transparency and authenticity in daily work life.
• Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children's wellbeing and rights.
• Showing the ability to multi-task and work with a sense of urgency in a dynamic, fast paced environment.
• Committed to practicing and supporting wellbeing and a work-home life balance.
• Experience working and communicating in a remote environment.

Compensation: $514,487 - $613,938 MXN Pesos per year

Application Instructions:

Please be advised that an employment application will need to be submitted along with your resume and cover letter, in order to be considered for the desired role.

KIND has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.

Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm "no fees" recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.

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