Hace 1 día
IT Helpdesk Analyst (Japanese/English/Spanish)
Si el reclutador te contacta podrás conocer el sueldo
Stand8 Mexico
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Soporte
Educación mínima requerida: Bachillerato
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
Desde casaBeneficios
- Prestaciones de ley
Descripción
Looking for Japanese, English, Spanish Trilingual or Bilingual Help Desk Analysts
Title: IT Helpdesk Analyst
Description:
This position will support IT operations for a major media/entertainment company. This position will be long term.
- Experience: 1 - 3 yrs
- Enterprise experience is preferable (experience supporting larger organizations)
- Help desk/call center experience (must have)
- Great Customer Service / Phone Skills
- New Device Setups or Refresh
- Providing troubleshooting for Windows and Mac OS, and network connectivity issues
- Dell and MAC hardware
- Troubleshooting Level 1 and Level 2 issues
Skills Required:
- OS – intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
- Networking (basic to advanced TCP/IP troubleshooting, connecting machines to the network)
- Experience performing Device Setup and Imaging.
- ServiceNow
- Working directly with end users to configure their laptops to their preferred settings.
- Application Support (O365 suite – Outlook, Adobe)
- Bomgar or similar tools for Remote support.
- Active Directory
- Troubleshooting Level 1 and Level 2 support issues
- English Advanced Level
- Japanese Advanced level
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20632141
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