Eaton's Corporate Sector division is currently seeking a IT Analyst.

What you'll do:

PRIMARY FUNCTION

Provides desktop, basic application, and telecom support at Eaton locations. This position will participate in the centralized support for IT applications and systems to ensure timely, reliable, cost effective service to Eaton employees and customers. Performs daily activities relating to IT Site Infrastructure Support (SIS) of Data Networks - especially LAN, PCs, Servers, Telephony, and related systems. Possesses a detailed technical understanding of existing systems. Performs testing and evaluation of systems as part of a team. Performs analysis of system related issues. Creates system documentation and best practices in concert with other team members. The successful candidate will also be responsible for working collaboratively with the Zone SIS team and Corporate IT functional groups and participates on initiatives that are part of Eaton Business System processes, which raise the quality of support provided across the entire organization. At smaller locations, this position may be responsible for all IT initiatives and directives that impact the location. They may also be the primary IT SIS point of contact for business leadership at the site.

ESSENTIAL FUNCTIONS

A. Provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix.

B. Provides desk-side support at sites and, at smaller sites, may be the main point of contact for desk-side support.

C. Participates in IT initiatives. May be the lead for smaller initiatives.

D. Participates on projects as directed by IT Site Infrastructure Support (SIS). May lead smaller projects.

E. Coordinates, schedules, tests, implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites.

F. Gathers information needed to support IT business metrics.

G. Maintains control of desktop software and hardware in order to ensure license compliancy and asset management.

H. Implement software and hardware upgrades to support IT initiatives and comply with established standards.

I. Maintain infrastructure in order to decrease downtime and maintain quality.

J. Stay current with industry trends in Information Technology advancements

K. Partner with other groups to seek out opportunities to increase end-user operational efficiency

L. Provides guidance and/or escalated support and problem resolution to more complex issues

Qualifications:

• Bachelor degree in Systems or Technology (preferred)
• Minimum 2 -3 years of IT experience
• English: Intermediate- Advanced
• IT Infrastructure (working knowledge) - network, servers, storage, phone systems.

SPECIALIZED KNOWLEDGE

• Microsoft Office Suite, Microsoft Operating Systems, familiarity with manufacturing applications where applicable, networking, basic telephony.
• ITIL, MCSA, or comparable certification desirable. Under the direction of a project manager participates in projects of various scale. Fundamental knowledge of, and training in Eaton project management processes and methodology.
• Desirable Knowledge: Service Now, Cloud, Data, Security, Agile & DevOps, AI, Automation
• Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
• Customer Service experience.
• Use of ticketing system and meeting Service Level Agreements

ADDITIONAL INFORMATION

Critical contact for infrastructure outages that cause negative business impact. Work environment ranges from office to manufacturing floor situations. May be contacted after hours for emergencies. Must be able to work well under pressure.

Travel - 10-25%.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.