Job Title: Sales & Events Operations Specialist
Location: Mexico (Remote role)
Contract details:

• Temporary contract with an expected duration of 18 - 24 months.
• Full-time position
• Remote position
• Business travel required

Purpose:
Large hotel corporation seeks a Specialist, to lead and train our Sales & Events Operations colleagues. You will be collaborating closely with the broader Hotel Operational Services Teams, and internal stakeholders within Global Operations, where you'll be instrumental in continuing to make a leading hospitality company.

Position responsibilities:
Responsibilities include an introduction, execution of training, and deployment of Envision to our hotels' Sales & Events colleagues to help them achieve and support the customer expectations. This role will take direct ownership of tasks and training process needed to support teams in adopting systems in a way that creates efficient business practices and allows teams to deepen customers relationship and drive topline performance. This role will directly liaison with the on property Director of Sales & Marketing, Director of Sales, Operational leaders and General manager to translate their business objectives into real-world examples with various on-property roles across sales and events teams to ensure systems and process competency drive efficiencies and results. This role will require the management of multiple projects at the same time and will be reporting to the Sales and Events Systems Manager responsible for the project.

• Facilitator: Our deployment and onboarding processes will have both virtual and onsite components. This role will execute engaging both virtual and in-person classroom series to guide on-property teams through the build and learning processes needed to adopt meaningful use of systems.
• Lead the sales and events systems introduction, training, and deployment processes for proprietary sales and events systems to our hotels. This includes guiding our on-property teams to the system configurations which best fit their market segment needs and team dynamics to result in the most efficient customer relationship and revenue-driving business practices.
• Development of training materials for use by the S&E team, the hotels, or our vendors. Training materials include slide decks, trainers' notes, and videos.
• Maintain a relationship with internal teams globally that implement and train the systems installed at new hotels. This is done through regular meetings and interactions conducted remotely with vendor counterparts during each project to discuss project needs.

Experience and qualifications:

• Experience Required: 3+ years of hotel experience in both group sales and events management.
• With a keen understanding and experience with hotel application usage and business impact.
• While not a full-time traveling job, this role could require 50%-75% travel to champion the support of our hotel operations.
• Fluency in speaking, written, and reading English and Spanish

Experience preferred:

• Experience with Sales platforms, such as Envision, Delphi, etc.
• Hotel Sales & Events experience in Latin America
• The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Education:

• Bachelor's degree in Hospitality Management or a related field
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