Work Location: Chapultepec, Guadalajara (Mexico)

Work Timings: Weekdays from 7 am to 3:30 pm MT

Engagement Type: Contractual role for 5 months

Responsibilities :

• Offer customer support via email, chat or phone as level 1 personnel and face of the company
• Resolving customer complaints brought to your attention
• Bring your strategies and ideas to keep customers engaged and engrossed
• Learn from others and develop yourself as a customer service professional
• Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file tickets for the R&D team

MUST HAVES:

• Basic knowledge of technology/computer skills for ticket management, use of CRMs
• High school diploma/GED required (Associate degree preferred)
• Self-starter and punctual
• Team-player, Proactiveness with a go-getter attitude
• Must be comfortable with long calls all day

GOOD TO HAVE :

• 6 months plus work experience in Customer Support role
• Knowledge of tools like JIRA, Zendesk etc.
• Knowledge of mediation and conflict resolution techniques
• Excellent verbal and written English communication skills

NOTE:

• This job offer is for LATAM residents only and it's work-on-site at TFT-Mexico office premises
• Work timings are subject to change as per the roster
• Training would be provided for the product/platform
• Candidates must comply with Background verification and reference checks.

What you can expect working at Think Future Technologies:

1. Open Culture: We provide a hierarchy free culture where you can connect with the leadership & share ideas

2. Learning Environment: We strongly believe in Reskilling our partners & providing multiple opportunities such as professional certifications, and MOOC courses to promote learning

3. We have a Glassdoor rating of 4.3 which showcases our commitment to give a positive experience to all stakeholders

Glassdoor Reviews

4. Please visit our career website to know more about our culture & learning opportunities Life at TFT

5. Please visit our LinkedIn page to know more about our culture & opportunities LinkedIn

Experience Level:

1-3 Years