An Airport Executive ensures a high level of customer service in terms of welcoming guests at the airport.

What will I be doing?

As an Airport Executive, you will assist guests with various requests and enquiries such as transportation, hotel accommodations and other information or assistance they may require. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure Hilton's Brand Service standards are consistently practiced by all team members
• Ensure that courteous, prompt and efficient service is given to all guests
• Ensure that all arrival guests with flight details are paged and assisted with luggage and transportation
• Ensure to be neatly groomed and well attired at all times whilst on duty
• To report to Duty Manager in the hotel over phone prior to leaving for airport to obtain necessary reports and highlights of the day
• To meet & greet guest with limousine and after assistance is given with luggage, the airport representative to call the hotel to inform of the guest arrival
• To bid fond farewell and thank them for staying with us
• Participate in departmental meetings with all Front Office team
• Ensure that standards and procedures are set and understood
• Sell the Hotel outlets as much as possible
• Ensure that Duty Manager is kept informed of all developments and guest feedback
• Ensure that consistently high standards of presentation are maintained for both department and Team Members
• Ensure that a high standard of guest relations and service within the airport-reps is consistently maintained
• Coordinate all limousine bookings as per policy
• Continuous communication with Duty Manager to ensure seamless check-in and procedures for guests
• Ensure the well-being of all Airport-reps team members
• To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude
• Must know all Hotel products and services and actively recommend to our guests
• Develop staff for future promotions through training, cross and continuous coaching and counseling
• Ensure that there is a thorough hand over at the completion of each shift
• Motivate colleagues and create a team environment through living Blue Energy
• Any other duties assigned by Duty Manager and the Front Office Manager

What are we looking for?

Airport Executive serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A passion for providing great service
• A professional attitude and strong work ethic
• Ability to perform in a team and autonomously
• Fluent in English and other languages will be beneficial
• Graduate in any discipline
• At least 4 years of experience in the hospitality industry
• Good knowledge of the city

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!