Role Overview: We are seeking a dedicated and proactive Account Manager. This role is primarily focused on customer service and account management, ensuring seamless communication with clients, conducting quarterly account reviews, and identifying potential upsell and cross-sell opportunities. The ideal candidate will be highly organized, a strong communicator, and capable of maintaining and growing client relationships in a fast-paced environment.

Responsibilities:

• Serve as the primary point of contact for clients, managing relationships and ensuring customer satisfaction.
• Conduct quarterly account reviews to assess performance, address concerns, and identify growth opportunities.
• Proactively identify and pursue upsell and cross-sell opportunities to drive business growth.
• Collaborate with internal teams to ensure smooth campaign execution and alignment with client goals.
• Provide strategic insights and recommendations to clients based on campaign performance and industry trends.
• Maintain accurate records of client communications and account activities.
• Stay updated on industry trends and emerging digital marketing strategies to better serve clients.

Recruitment Process:

• We will source, vet, and shortlist 3-4 top candidates based on technical skills and cultural fit.
• Candidates will go through a structured 3-step interview process:
1. Initial interview
2. Secondary interview
3. Final interview

Requirements

• Preferred Candidate Profile:
• 2-3 years of experience in digital marketing or account management.
• Strong communication skills - proactive, direct, and able to manage client relationships effectively.
• Hands-on experience with Meta (Facebook/Instagram) Ads is essential; familiarity with Google Ads is a plus.
• Fast learner with a "velocity" mindset, able to adapt quickly in a high-speed work environment.
• Ability to analyze performance data and provide actionable insights.

Benefits

• Compensation & Logistics:
• Competitive hourly rate of $12-$16/hr with potential for performance-based bonuses.
• Full-time position (40 hrs/week) with structured onboarding and monthly check-ins.
• Preference for Latin America-based candidates for optimal time zone alignment.