Job details

Country

Mexico

State / Region / Province

Aguascalientes

Work Location

Aguascalientes

Domain

Delivery

Interest Group

Infy Mexico

Skills

Technology|Infrastructure-Server Administration|DNS

Company

Infosys Mexico

Requisition ID

111724BR

Job description

JD ID Role (L1/L2/L3/Service Lead/Tech Lead/Architect) L1/L2 Support Position Technical Support Engineer Department / PU CISMFG Academic Background Bachelor of Engineering / Technology / Science Overall Experience (in yrs.) 3 - 5 plus years Location Aguascalientes 40

6 JD ID

• Knowledge of computer network domains, technologies, and protocols.
• Knowledge of information security guidelines, technologies, and protocols.
• Knowledge of VC/Telephony systems, technologies and protocols
• Analytic and problem-solving skills.
• Good written and oral communication
• Knowledge of computer hardware systems.
• Knowledge of collaboration and remote support tools
• Knowledge of Apple mobile devices common issues and troubleshooting techniques
• Ticket based IT Support tools (Remedy, SNOW)
• Knowledge of OS systems, Enterprise, and Office software.

Technical skills (Required - Nice to have)

• Awareness of latest technologies and trends
• Knowledge of agile methodologies
• Must have the ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication.

Language skills needed Role (L1/L2/L3/Service Lead/Tech Lead/Architect) People skills

• Enthusiastic
• Client management
• Tolerant
• Trustworthy

Soft skills

• Create deep client impact
• Execution excellence
• Problem solving and communication

57 Role (L1/L2/L3/Service Lead/Tech Lead/Architect) The role is expected to carry out following function/activities as part of this job.

• Take ownership of customer issues reported and seeing problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve IT related issues
• Provide prompt and accurate feedback to end users
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Prepare accurate and timely reports.
• Analyzes requirements to ensure the system meets performance needs.
• Ensures that all systems are working at optimal levels and offers support regarding incident resolution, new technologies and system requirements.
• Work closely with local and central support teams for day-to-day support issues, break/fix issues, and scheduled maintenance
• Responsible for writing documentation to describe existing and new environments, technologies, and enhancements.
• Works with outside vendors as requested for incident resolution and new requirements
• Work with offshore teams
• Roll shift based on client needs

Expert