About:

Work Schedule: Hybrid (Roma, Mexico City) This is an in-office position (4 days per week) in our Mexico City office, plus one remote day.

Benefits: legally required benefits offered –

Supplemental benefits coming soon!

**All interviews and work will be in English!

We are the back-office team behind some of the fastest growing independent restaurant groups in the United States! We are an on-demand army of restaurant finance and HR pros, supported by industry-leading technology, including AI.

KitchenSync's Payroll Coordinators are the liaisons and quality control specialists responsible for ensuring timely and accurate payroll processing as well as ensuring proper HR practices and policies are followed. They work directly with clients, client employees, our data processing team, and our payroll processing software partners. Our Payroll/HR Coordinators work across several databases, cross-checking and analyzing data for technical and commonsense accuracy. Other HR duties/tasks may be assigned as time permits and needs arise.

Common areas of involvement include editing live payroll information, correcting and updating employee demographic, tax, and wage data, reviewing time-cards, running payroll reports, answering employee questions, and disseminating information across functional internal teams. Responding to client inquiries about HR practices, policies, programs and compliance will be required as well as confidentially maintaining HR files and documentation.

Key Responsibilities

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Payroll Administration

• Manage payroll deductions, benefits contributions, garnishments, and resolve payroll discrepancies efficiently.
• Maintain payroll records and prepare necessary reports for audits and compliance reviews.
• Proactively identify and resolve payroll-related issues with a customer service mindset.

Human Resources Support

• Maintain up-to-date and accurate employee records in the HRIS system, ensuring data integrity and confidentiality.
• Coordinate onboarding and offboarding processes, providing a welcoming and professional experience for employees.
• Support benefits administration, including enrollment, updates, and liaising with benefits providers.

Compliance & Reporting

• Ensure compliance with all labor laws, internal policies, and best practices.
• Prepare and submit compliance reports to regulatory agencies and internal stakeholders.
• Assist with audits and internal reviews to maintain high standards of HR and payroll compliance.

Employee Relations & Customer Service

• Act as a primary point of contact for employee inquiries, providing timely and clear responses to payroll and HR-related questions.
• Uphold a high standard of hospitality and customer service in all interactions.
• Support and participate in employee engagement and wellness initiatives.

Qualifications

• Minimum of 2 years of experience in payroll and human resources coordination or a related role.
• Strong customer service orientation, ideally within a hospitality-focused environment.
• Excellent problem-solving and analytical skills with a proactive approach to identifying and resolving issues.
• Solid understanding of payroll practices, employment laws, and HR procedures.
• Experience with payroll and HRIS systems (e.g., ADP, Paychex, Gusto, BambooHR) is highly desirable.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Preferred Qualifications

• Associate's or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field.
• Payroll certification (e.g., CPP, FPC) is a plus.