Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides leadership and direction to Professional Services client, product, implementation and consulting support functions. Manages business, service and technical support in a manner that ensures a best-in-class client experience. Leads efforts to optimize product and service performance and help clients achieve new levels of business success. Ensures that client, product and service issues are diagnosed and addressed rapidly and effectively. Leads efforts to uncover the root cause, develop systemic solutions and build sustainable models for client and product support. Works collaboratively with DN engineering, product, delivery and other leaders to ensure an aligned and integrated approach to Professional Services delivery.

Key Responsibilities

• Provides leadership and guidance for an assigned team / teams.
• Provide strong technical leadership in design and development of a customer solutions using standard engineering products with appropriate customizations
• Contributes to and influences long-range strategic planning for the Professional Services function.
• Communicates the company's vision, mission and goals to the organization.
• Drives idea generation for client engagement, solution development, solution delivery and service management.
• Acts as a consultative partner with strategic clients to determine how the DN platform and technology solutions can enhance their business and drive success.
• Negotiates the terms of deliverables, service level agreements and expectations.
• Instills a client-centered approach across all Professional Services decisions and operations.
• Responds to organizational challenges, allocating and re-allocating resources and assignments accordingly.
• Consults on planning and management of high-risk, high-impact projects.
• Oversees and advises leaders on project management issues and assists with overcoming barriers.
• Supports and directs the department's budget set, and ensures budget issues are addressed.
• Works with upper management, HR and finance to create an environment that supports people development and a healthy working culture.

Oualifications

• 5+ years of experience in delivering Professionals Service in the management of complex software project
• Experience in experience in people management and team leadership in change management environment
• Experience in Delivering complex Agile Projects in matrix set up organization
• Excellent interpersonal skills that make all the difference with Employees and Customer
• Ability to make decisions and strong sense of ownership and autonomy personality
• Proactive and have a solid background to cover both business and people management aspects
• Open for flexible work remote & office
• Excellent command of English in speech and writing

Preferred qualifications

• Knowledge- experience of the Banking sector is an asset

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations