Schneider Electric has an opportunity for a Magento eCommerce Support Agent in San Pedro Garza G, N.L. to give support to the worldwide.

Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives.Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone, and at every moment.

http://www.youtube.com/watch?v=YtExntUe89c

Great people make Schneider Electric a great company.

What do you get to do in this position?

• Deliver information to improve and enhance customer experience.
• Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles.

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:

• Bachelor's degree in IT, Computer Science, Software Engineering or related experience.
• English - Advanced
• 3-5 years of working experience in Application support and run.
• Experience and hands-on in configuration and working with Magento admin tool.
• Hand-on in magneto admin tool to work with Pages, catalog, page builder and backend configurations.
  
  Have prior experience in managing digital content to drive customer engagement, improve user experience.
  
  Proficiency in content management systems (CMS) and e-commerce platforms preferably Magento eCommerce.
• Knowledge and experience on the monitoring tools like Dynatrace, Gomez, AppDynamics, new relic will be addon.
• Knowledge of Web application and should be able to troubleshoot web related issues especially on a ECOMM platform.
• Basic understanding of a retails business is required preferably ecommerce.
• Hands-on on Operational ticketing tools like BMC Remedy, Jira and service Now.
• Good understanding of ITIL process.
• Should have basic understanding and knowledge in writing SQL queries.
• Can Work independently and collaborate (as necessary) with other teams to drive resolution to incidents.
• Able to drive to resolution medium to high complexity application related incidents.
• Able to analyze the business impact of the incident and communicate to the business and minimize the disruption.
• Provide timely and clear communication updates to customers and leaders.
• Proactively recommend enhancements to improve the functioning of the application.
• Able to assess business impact and escalate issues in a timely manner.
• Knowledge of Critical incident process will be an asset.
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy.
• Ensuring that systems are fully operational, and any loss of service is restored in a timely and efficient manner.
• Strong facilitation and communication skills across business and technical audiences.
• Good knowledge of one or more Operating Systems.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.

https://youtu.be/C7sogZ_oQYg

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies:Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.