Job ID: 173797
Required Travel :Minimal
Managerial - No
Location: Mexico-Guadalajara (AM)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Responsible for providing outstanding technical support to a global customer base.

Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like?

Troubleshoot Issues.When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.

Contribute to Product Development. Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.

Assist Users. This role entails interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it's vital to address concerns promptly and maintain a helpful attitude.

Prepare Technical Documentation. Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.

Suggest ImprovementsBecause production support engineers deal with product issues firsthand, they can readily suggest overall product improvements, such as features that customer want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency.

All you need is...

Bachelor's degree in Computer Science, Information Technology or Telecommunications related discipline

6+ yr experience as a Software Engineer

3+ yr experience with Python

2+ yr programing experience in VueJS or ExpressJS

3+ yr experience with MySQL or SQL - running intermediate complexity queries

1+ yr experience with PHP

3+ yr experience with HTML, CSS

Agile Methodology / In depth knowledge of Agile process and principles

Jira, Confluence, GitHub (must be familiar with Git commands)

Knowledge about Product Life Cycle

Nice to have:

Previous experience in Telecommunications Industry is a big plus

Familiar with RF workflow and terminology is highly desired

Ability to work independently in several projects

Why you will love this job:
• You will be challenged to design and develop new software applications.
• You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.

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Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce