Position:
Customer Support Associate II
Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

At Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora or Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end to end process.

What You'll Be Doing

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Responsible for Post-booking to Invoice process, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
• Backlog Management
• Pull reports from our Business Intelligence - BI system.
• SWAPS
• Internal Requisitions - IR - ISO
• Allocations / Constraints Materials
• Work with BOMs
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
• Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.

What You'll Need

• Typically requires a 4 year degree and 3-4 year of experience.
• Industry experience is preferred in a similar field.
• Must be familiarized with BOMs.
• Must be familiarized with ERP systems - Oracle is a plus.
• Must be familiarized with Business Intelligent - BI systems.
• Intermediate to advanced knowledge of Microsoft Excel is a must.
• Experience supporting sales efforts
• Communication skills teamwork-oriented.
• Ability to communicate fluently in English.

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days
• Savings Fund
• Life Insurance
• Healthcare Insurance
• Dental coverage
• Vision coverage
• Food & Restaurant Vouchers
• Growth Opportunities

Annual Hiring Range/Hourly Rate:

$16,816.67 - $24,933.33 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:
Full time
Job Category:
Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)